Honeybun's Bunny Hotel

Opening Times: We try to be flexible with drop off and collection times of pets during the day.  A time will need to be agreed in advance of the drop off and pick up. Please state these when you place the booking and we will confirm back if we can accommodate it.

Deposit Payments:  Bookings are secured once the 50% deposit is paid.  If the deposit isn’t paid within seven days of receipt of the email from us confirming the provisional booking and deposit amount payable, the hutch will be made available for other guests and the reservation cancelled.

Check in and Collection:   All outstanding fees owed must be settled before your pet is dropped off.  If pets are picked up early we do not refund boarding fees paid.

Cancellation:  We appreciate as much notice as possible, by email or Phone, if you need to cancel your booking.  Please note that deposits are non-refundable and non-transferable for future dates. A cancellation or a ‘no-show’ on the expected date of arrival, may result in you being invoiced for any remaining balance for that booking.

Checking-In and Checking-Out times:  We try to be as flexible as possible and times are by an agreed appointment time only. If you are running late you must phone us to let us know asap - as we fit these appointments around other commitments. Sometimes an alternative appointment may have to be arranged. Also, a minimum of 3 nights booking is required.

Extra Days:  If your journey is delayed and you need an extra night(s) we will do all we can to accommodate your pets. Any extra days are charged at the normal daily rate. We do not refund for 'unused' days if you collect your pet early.

Please don't assume that you can add additional days before/after the quoted dates without checking we have availability first.

Vaccinations:  At least 14 days in advance of your arrival at Honeybun's Bunny Hotel and within the last 12 months you need to have had your rabbits vaccinated with the Myxomatosis RHD Plus vaccine. This vaccination gives protection against the three main rabbit diseases - Myxomatosis, Rabbit Haemorrhagic Disease 1 (RHD1) and Rabbit Haemorrhagic Disease 2 (RHD2) (This does not apply to guinea pigs).   Unfortunately failure to produce the vaccination certificate 14 days before your pets arrival  will mean your rabbit cannot stay.

Food: Please ensure you supply us with your pet’s daily dry food upon arrival, this must be sufficient for the full length of your pet's stay.

Illness and Medication: At the time of boarding with us, if your pet is under veterinary care and receiving medication for non-contagious medical conditions we are happy to assist in your pet’s medical care by administering prescribed drugs on your behalf (there is a small fee for this as more work is required than for a bunny who does not need medication)

​Please make sure you advise us of any medical conditions upon booking. The health and well being of all our guests is our priority so we reserve the right to refuse boarding to any animal showing signs of ill health who has not been seen by a vet and has the necessary medication.

Illness, Emergencies and Veterinary Fees: If we need to take your pet to the vet you will be responsible for the payment of all bills incurred and an additional fee of £15 per hour will be charged for the time taken to take your pet to the vet.  

​If your pet is taking medication, a small additional charge (minimum £3.00) will be added to your bill, dependent upon the type and frequency of medication we need to administer to your pet.

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If your pet should pass away during its time at Honeybun's Bunny Hotel we accept NO liability.   If this were to happen we will contact you immediately to discuss your needs.

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Death: Whilst every possible attention is given to your pets health, safety and welfare, in the event of a death occurring we will, in accordance with your wishes, try to make suitable arrangements. If we are unsuccessful in contacting you, we will act at our discretion.  Boarding fees are non-refundable in the event of the death of a pet. Please note all pets boarding at Honeybun’s Bunny Hotel are left completely at the owners risk and we accept no responsibility should your pets become ill or a death occur.

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